Queen's Hospital

Queen's Hospital 2024-05-15 Person 5 5 0

Cannot fhank you enough for this treatment l have received Alfred Sibbons

Nothing could be better

Queen's Hospital 2024-05-15 Person 5 5 0

Very professional staff, explained everything in details to me clearly. I understood what we was saying to me.

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Queen's Hospital 2024-05-15 Person 5 5 0

Very good care, seen on time. Staff too time to explain everything.

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Queen's Hospital 2024-05-15 Person 5 5 0

I was extremely pleased with the service / attention given to me and felt totally looked after and informed of all my tests and checks

I feel completely satisfied

Queen's Hospital 2024-05-15 Person 5 5 0

Everything was nice and clean. Reception staff were kind and civil, volunteer was especially kind. Information ahead of our appointment was comprehensive. On arriving, staff listened to our concerns and acted on them. Well done, Queens. Best wishes.

Nothing. Couldn't fault it. Except please could you issue penalties to those who insist on parking in the disabled car park but don't display badges.

Queen's Hospital 2024-05-15 Person 5 5 0

First time i visited this department MAXILLO-FACIAL SURGER/I heard from a collegue who got treated here it amazing staffs but yesterday I experient it myself.All nurses so polite /caring/helpful.And my doctor SHAH was a gentleman/so caring and listen to all my concern and as i was extremely worried he help to know quick the issues and help me with my health problem.I do treatment to ROYAL LONDON HOSPITALand to KING GEORGE HOSPITALand first time seeing doctor for mY other health problem here in this ward AMAZING CARE THANK YOU SO MUCH TO EVERYONE even the doctor who done my biopsy was amazing /explained all in details and make me feel comfortable during biopsy.Thank you so much to all to doctor SHAH.

Everthing was perfect

Queen's Hospital 2024-05-15 Person 4 5 0

The stroke team were with me before my blood pressure was even taken which was reassuring having had a previous stroke. It’s was so busy in A&E but sandwich and drink were offered

It was standing room only I was in the fit to sit area and 5 people were not patients and were sitting on chairs while patients were on hard plastic chairs, I was on my own and observed this but appreciate how busy it was

Queen's Hospital 2024-05-14 Person 2 5 0

I was brought in by ambulance and had blood tests but then the care ended. I was wheeled to another part of the A and E with no explanation, no idea of wait time. Many others waited on uncomfortable chairs in corridors. No idea when we would be seen. It became apparent that department had simply shut down for the night. No one was getting any care, compassion or consideration. I was feeling too unwell to sit upright in an uncomfortable chair for endless hours as it would only make my condition worse so I took control of my own wellbeing and discharged myself. I saw my own GP the following Monday and she gave me blood results. Why are there no beds to lay on for sick patients. No privacy. No information.

Provide information board with waiting times. Provide enough beds or comfortable chairs for unwell patients. Change the name to non-emergency room as no one gets emergency treatment. Prioritise the elderly. My 90 year old.mother with Colon cancer was left sitting on a hard chair in the corridor just a few months ago for 12 hours in massive discomfort.

Queen's Hospital 2024-05-14 Person 4 5 0

Staff were all amazing and doing their best in a bad situation. Hospital is overwhelmed with patients some of which could be health centre/GP sorted but they are probably struggling to get an appointment and put more pressure on A&E

Your medical staff couldn’t do anything better. Cleaning staff need to check soap in toilets not just bins and toilet roll!

Queen's Hospital 2024-05-14 Person 3 5 0

Following a conversation with my IBD, I was told I should be admitted to the gastroenterology ward but would need to go to A&E and they would contact the ward. It took 21 hours from the mini arrived, until I was on the ward. Staff I initially spoke to did not seem sure about the system and so could not actually advise why everything was taking so long. I did later learn that I had to go through the same triage system as a patient who wasn’t expected. This put a lot of pressure on staff who were clearly run off their feet.

Make sure all staff know the system, however, it seems crazy that I had to go through A&E to get onto a ward where I was expected and there was a bed for me. I’m aware too that others had been waiting even longer in A&E. therefore, have a different process for admitting patients who are expected. This will be better for them, the staff and all other patients who’d turned up to A&E.