Written by a NHS patient
16th April 2022
Overall the experience was good, but I had issues with the website portal when I tried to enter the meeting with the doctor. We were both inside the meeting, but were told we were both waiting for each other to arrive. I exited the meeting and could not re enter so we had to communicate via Zoom instead.
I also received quite a few emails since my account was created stating someone was trying to reset my password which I was not doing.
I think adding a star rating for the website would be beneficial to improve this as people might have the same struggles in future, and if they are not ‘tech savvy’ may miss their appointment